Every jewellery piece is inspected carefully and closely prior to sale to ensure that what you receive is as described. We go to great lengths to provide as much detail as possible and will always state the overall condition of item/s.
High-resolution pictures and video are taken in good lighting and form part of the item description and condition description.
It is important to highlight that some of the pieces we sell are vintage and antique and as such may show signs of wear and tear. Investing in such pieces can be overwhelming and we will always ensure that items over $2000 have a valuation to support the value and condition.
We care for our customers, and we want you to have peace of mind. If you are unsatisfied with your purchase, please make contact with us within 4 days of receipt to discuss.
For REFUNDS and RETURNS: The item must be in the same condition as it was photographed, described and shipped.
NO REFUNDS will apply if the item/s are altered, resized, or damaged.
If an item is deemed Faulty - we will discuss with you the best pathway forward - ie to repair, replace or refund. The cost to return the item to YJF - will be at our - the supplier's cost.
Change of Mind RETURNS - the customer is responsible for the cost to return the item/s via the same shipping standard / method used by Your Jewellery Finds. Refunds will only be initiated upon receipt of the item, ensuring that all Terms and Conditions have been met.
For International Returns: any postal costs incurred, including custom, insurance charges, duties or taxes will be deducted from your refund.